Cancellation Policy

At Nandvora, we understand that plans can change. This Cancellation Policy explains how order cancellations and refunds are handled. Please read it carefully before placing an order on www.nandvora.com.

1. Order Cancellation Before Dispatch

You may request cancellation of your order only if it has not yet been dispatched from our warehouse.

To request a cancellation, contact us through our official support channels:
Email: nandvorain@gmail.com
Phone or WhatsApp: +91 77983 84459 / +91 72638 74459

Please mention your order number clearly while requesting cancellation.

If the order has not been packed or shipped, it will be cancelled and a full refund will be initiated within 1 to 2 working days to the original payment method.

Requests sent through Instagram, Facebook, or other social media platforms will not be considered valid for cancellation.

2. Order Cancellation After Dispatch

Once an order has been shipped, it cannot be cancelled.

If you no longer wish to keep the product after dispatch, you must accept the delivery and then raise a return request as per our Refund & Return Policy.

3. Cash on Delivery (COD) Order Cancellations

Cash on Delivery orders may require confirmation through phone call, SMS, or WhatsApp before dispatch.

If a COD order is not confirmed within the given time, it may be cancelled automatically.

Repeated cancellation or non-acceptance of COD orders may result in restriction or removal of the COD option for future purchases.

4. Prepaid Order Refunds

If a prepaid order is cancelled successfully before dispatch, the refund will be processed to the original payment method used during checkout.

Refunds usually reflect in your account within 3 to 7 working days, depending on your bank or payment provider.

5. Seller-Initiated Cancellations

Nandvora reserves the right to cancel an order in certain situations, including but not limited to:

The product is out of stock or discontinued.

The delivery address provided is incorrect or incomplete.

The order is flagged as suspicious or high-risk by our payment or fraud detection systems.

In such cases, customers will be informed and a full refund will be issued if payment has already been made.

6. Contact Information

For any help related to order cancellation, you can contact us at:

Nandvora
Email: nandvorain@gmail.com
Phone / WhatsApp: +91 77983 84459 / +91 72638 74459
Support Hours: Monday to Saturday, 10 AM to 6 PM (IST)